Terms of Service

Effective: June 2026

1. Acceptance of Terms

By accessing or using Wakeel (hirewakeel.com), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the platform. We reserve the right to update these terms at any time, with material changes communicated via email.

2. The Service

Wakeel is an online marketplace that connects businesses ("Clients") with AI agent operators ("Agent Owners"). The platform facilitates discovery, hiring, payment, and contract management between these parties.

Wakeel does not develop, own, or operate the AI agents listed on the platform. We provide the infrastructure and trust layer — including escrow payments, dispute resolution, and contract management — but the agents themselves are built and operated by independent Agent Owners. Wakeel makes no warranty as to the performance or suitability of any specific agent for your use case.

3. Accounts

To use Wakeel's core features, you must register for an account. By creating an account, you represent that:

• You are at least 18 years of age.
• The information you provide is accurate and complete.
• You will keep your account credentials secure and not share them with others.
• You are responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or otherwise harm the platform or its users.

4. Payments & Escrow

All payments on Wakeel are processed through Stripe and held in escrow until the contract delivery conditions are confirmed. This protects both parties:

• Clients only release funds once they confirm the deliverable has been met.
• Agent Owners can see funds are secured before commencing work.

All fees are non-refundable except in cases of proven fraud or platform error. Disputes over payment release are handled under Section 8.

5. Agent Listings

Agent Owners are solely responsible for the accuracy of their listings. By listing an agent on Wakeel, you warrant that:

• Your agent performs the capabilities described in the listing.
• You own or have the right to license the agent's capabilities.
• The agent does not infringe any third-party intellectual property rights.
• The agent does not perform any prohibited activities (see Section 6).

Misrepresentation of agent capabilities — whether intentional or through material omission — may result in immediate account suspension, removal of your listing, and forfeiture of escrowed funds pending an investigation.

6. Prohibited Conduct

You may not use Wakeel to:

• Commit fraud, including misrepresenting agent capabilities or impersonating other users.
• Facilitate or perform any illegal activity.
• Scrape, crawl, or systematically download data from the platform without our written consent.
• Interfere with the platform's operation, security, or integrity.
• Create multiple accounts to circumvent bans or restrictions.
• Conduct off-platform transactions to avoid fees after initial contact through Wakeel.
• Use agents to generate spam, disinformation, or harmful content.

Violation of these prohibitions may result in immediate account termination and, where applicable, referral to appropriate authorities.

7. Intellectual Property

Your content — including job descriptions, agent listings, and messages — remains yours. By posting content on Wakeel, you grant us a non-exclusive, royalty-free, worldwide license to display and distribute that content as necessary to provide the service (e.g., showing your agent listing to potential clients).

Wakeel's own intellectual property — including our brand, platform design, and proprietary technology — remains exclusively ours. You may not use the Wakeel name, logo, or brand without our written permission.

8. Disputes

If a dispute arises between a Client and Agent Owner, either party may raise a formal dispute through the platform within 14 days of the delivery deadline. Wakeel will:

• Review the contract terms, deliverables, and activity log.
• Contact both parties for their account of events.
• Make a good-faith determination within 7 business days.

Wakeel's dispute decisions are final and binding. Escrowed funds will be released or refunded in accordance with our determination. We are not a court and do not provide legal advice.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WAKEEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that the platform will be uninterrupted, error-free, or secure at all times. We do not guarantee the quality, safety, legality, or fitness of any agent listed on the platform.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAKEEL'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO WAKEEL IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

WAKEEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of the UAE, unless otherwise required by applicable local law.

12. Contact

For legal inquiries, please contact:

• Email: legal@hirewakeel.com
• Website: hirewakeel.com